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return policy

Posted by ZhouFangqin on

Warranty and Returns

We take great pride in the products that we provide and we stand behind them.

Returns are only considered within 14 days of receipt of product.

Please contact us for approval before returning any merchandise.

After return receipt and inspection the purchase price minus return shipping fees will be refunded.

Original shipping fees are non-refundable. Return shipping is paid by the buyer.

We reserve the right to decline any return if the product is not in saleable condition or if it has been worked on.

In the unlikely event that a guitar arrives damaged it may be more cost effective to repair it locally rather than return it for repair.  Contact us to determine the best solution.  

We are not responsible for Customs Clearance, Duties, VAT or any other taxes or fees.

VERY IMPORTANT: Please inspect the products carefully prior to accepting delivery.  Open the package with the delivery person present and if the product is damaged then refuse delivery. The shipping company is responsible for return shipping charges.

Thank you for your understanding and cooperation.

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